How does Zuperior handle complaints?

Question

Accepted Answer

If you have a complaint about Zuperior's services, we want to hear from you.

**How to submit a complaint:**

**Contact our support team first via:**

- Live Chat inside your dashboard.
- Email: support@zuperior.com.

**Provide the following details:**

- Your registered email address.
- A clear description of your complaint.
- Relevant dates, transaction references, or order IDs.
- Any supporting documents or screenshots.
- Our team will acknowledge your complaint and investigate within a reasonable timeframe.
- You will receive a formal response outlining our findings and any action taken.

**Governing law:**
All disputes are subject to the laws of Saint Lucia and the jurisdiction of the courts of Saint Lucia as outlined in our Terms & Conditions.

**Note:** Zuperior's decisions on matters relating to violations of our Terms & Conditions (such as prohibited trading practices) are final and binding.