Platform login issues, what should I do?

If you are having trouble logging in to the Zuperior Web Terminal or Dashboard:

• Check your internet connection, ensure you have a stable connection.
• Refresh the page or clear your browser cache.
• Make sure you are using the correct email and password.
• If you have 2FA enabled, check your registered email for the verification code.
• Try a different browser or device.
• Click Forgot Password? on the login page to reset your password if needed.

If the issue persists after trying all of the above:

• Contact support via Live Chat inside the dashboard.
• Or email support@zuperior.com with a description of the issue.

For MT5 connection issues:

• Verify you are using the correct server name: ZuperiorFX-Server.
• Check that your login credentials match those sent to your registered email.
• Ensure MT5 is updated to the latest version.