Clients say my referral link is broken or they are not being tracked.

If your referral link is not working, check the following: 1. **Link Format**: Ensure you are sharing the exact link provided in your Partner Dashboard. Do not modify the URL parameters. 2. **Browser Cache**: Ask the client to clear their browser cache or try an incognito window. 3. **Cookie Expiry**: Referral cookies typically last for 30 days. If the client visited your site before clicking the link, the previous cookie may overwrite the new one. 4. **Blocked Ads**: Some ad blockers may prevent tracking scripts from running. Advise clients to disable ad blockers on the registration page. If the issue persists, generate a new referral link from your dashboard and test it yourself.

What happens if my referral link is not working?

IB Program

If your referral link is not working, check the following:

Link Format: Ensure you are sharing the exact link provided in your Partner Dashboard. Do not modify the URL parameters.
Browser Cache: Ask the client to clear their browser cache or try an incognito window.
Cookie Expiry: Referral cookies typically last for 30 days. If the client visited your site before clicking the link, the previous cookie may overwrite the new one.
Blocked Ads: Some ad blockers may prevent tracking scripts from running. Advise clients to disable ad blockers on the registration page.

If the issue persists, generate a new referral link from your dashboard and test it yourself.

Quick actions

Apply as partner →Partner portal →Partner dashboard →

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