Why has my withdrawal been rejected or delayed?

Withdrawal requests may be delayed or rejected for the following reasons:

• KYC not completed: Withdrawals are only enabled after completing at least Step 1 of KYC (Identity Verification). If your account is unverified, the withdrawal will be blocked.
• Insufficient funds: Your available balance must cover the withdrawal amount. Note that funds used as margin for open positions are not available for withdrawal.
• Incorrect withdrawal details: If your bank account number, IFSC code, or crypto wallet address is incorrect or incomplete, the withdrawal will fail. Always double-check your withdrawal method details.
• Compliance or AML review: Zuperior's compliance team may place a temporary hold on withdrawals for review. This is standard procedure and may occur if:
  • Unusual activity is detected on your account.
  • Your account has not been fully verified.
  • Additional documentation is required.
  • The withdrawal amount is unusually large.
• Third-party account detected: Withdrawals to accounts not in the client's own name are strictly prohibited and will be rejected.
• Open position margin: Funds currently used as margin cannot be withdrawn while positions are open. Close positions first to free up balance. If your withdrawal is delayed: Contact support via Live Chat inside your dashboard or email support@zuperior.com with your withdrawal reference number and registered email address.