Why is my USDT deposit pending?
USDT deposits are processed via third-party providers (CREGIS/Unipayment) and the TRC20 blockchain. Delays are common due to:
- Network Congestion: The TRC20 network may be slow. Check a block explorer (e.g., Tronscan) to see if your transaction is confirmed.
- Provider Maintenance: The payment gateway may be undergoing scheduled maintenance.
- Manual Review: Large first-time deposits often require manual verification by our operations team.
What to do:
- Wait 15-30 minutes for standard confirmations.
- If pending for >2 hours, check your email for any requests from the provider.
- Do not send multiple transactions; this can cause duplicate credits or losses.
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