My identity verification was rejected. What are the common reasons and how do I fix it?

KYC rejections usually occur due to document quality or data mismatch. Check the following: **Common Reasons for Rejection:** - **Blurry or Cropped Images:** We cannot read the text or see the full document. - **Expired Documents:** Your ID must be currently valid. - **Name Mismatch:** The name on your ID must match your Zuperior account name exactly (no nicknames or abbreviations). - **Address Mismatch:** Your proof of address must show the same address as your profile settings. - **Invalid File Type:** Ensure you upload standard formats like JPG, PNG, or PDF. **How to Fix It:** 1. Correct the issue (e.g., retake the photo or update your profile name). 2. Go to the **KYC Submission** page in your dashboard. 3. Re-upload the corrected documents. *Note: Re-submission is instant. If you believe this was an error, contact support.*

Why was my KYC verification rejected?

Account & KYC

KYC rejections usually occur due to document quality or data mismatch. Check the following:

Common Reasons for Rejection:

Blurry or Cropped Images: We cannot read the text or see the full document.
Expired Documents: Your ID must be currently valid.
Name Mismatch: The name on your ID must match your Zuperior account name exactly (no nicknames or abbreviations).
Address Mismatch: Your proof of address must show the same address as your profile settings.
Invalid File Type: Ensure you upload standard formats like JPG, PNG, or PDF.

How to Fix It:

Correct the issue (e.g., retake the photo or update your profile name).
Go to the KYC Submission page in your dashboard.
Re-upload the corrected documents.

Note: Re-submission is instant. If you believe this was an error, contact support.

Quick actions

Create account →Verify identity →Verify address →Account settings →

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