What happens if my document is rejected?

If your document is rejected, you will receive a notification explaining the reason. Common rejection reasons include:

• Document image is blurry, cut, or has glare.
• All four corners of the document are not visible.
• Name or address on document does not match your registration details.
• Document is expired.
• Incorrect document type submitted.
• File size is too small or too large.

What to do:

• Check the rejection reason in your email notification.
• Prepare a new, clear image or scan of your document.
• Make sure all requirements are met (see Article 5)
• Resubmit via Settings → Profile Settings → Verification tab.

If you are unsure why your document was rejected or need assistance resubmitting, contact support at support@zuperior.com or via Live Chat inside the dashboard.