Why did my deposit fail due to AML check?

Deposits may be held for Anti-Money Laundering (AML) verification.

  1. Do not make new deposits: Additional funds may be held in the same review.
  2. Check email: We may have sent a request for additional documentation.
  3. Provide documents: Upload the requested source of funds or identity documents via the secure portal.

Reviews typically take 24-48 hours. You will receive an email notification once the review is complete.

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