I am trying to upload my ID or proof of address, but the upload keeps failing or showing an error.

If your document upload is failing, check the following: 1. **File format**: Only JPG, JPEG, or PDF files are accepted. 2. **File size**: Each file must be under 5MB. 3. **Image quality**: Ensure the entire document is visible, in focus, and not cropped. Glare or reflections can cause rejection. 4. **Clear edges**: Do not cover any part of the document with your fingers or shadows. **Steps to retry:** - Go to **Dashboard** > **Profile** > **KYC**. - Select the rejected or pending document type. - Click **Upload** and choose a compliant file. If the issue persists, try using a different browser or clearing your cache.

Why is my KYC document upload failing?

Account & KYC

If your document upload is failing, check the following:

File format: Only JPG, JPEG, or PDF files are accepted.
File size: Each file must be under 5MB.
Image quality: Ensure the entire document is visible, in focus, and not cropped. Glare or reflections can cause rejection.
Clear edges: Do not cover any part of the document with your fingers or shadows.

Steps to retry:

Go to Dashboard > Profile > KYC.
Select the rejected or pending document type.
Click Upload and choose a compliant file.

If the issue persists, try using a different browser or clearing your cache.

Quick actions

Create account →Verify identity →Verify address →Account settings →

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