Why is my withdrawal stuck in 'pending' status?

A 'pending' status means the request has been submitted but has not yet been approved by our operations team.

Why it happens:

• Manual Review: All withdrawals are reviewed for security and compliance.
• KYC Checks: If your identity documents are expired or unclear, we must verify them first.
• High Volume: During market volatility, processing times may increase.

What to do:

1. Check your email for any requests for additional documents.
2. Ensure your KYC is fully approved in the CRM dashboard.
3. If pending for >24 hours, contact support with your Transaction ID.