My withdrawal request was rejected because of a KYC verification problem. What should I do?

Withdrawals are blocked if your identity verification (KYC) is incomplete or documents are expired. To resolve this: 1. **Check your KYC status** in the CRM dashboard. 2. **Resubmit clear documents** if your ID, passport, or proof of address was rejected. 3. **Ensure name matching**: the name on your KYC must match the bank/wallet account exactly. **Note:** Rejected withdrawals due to KYC do not refund funds automatically. You must clear the KYC status before the system will re-evaluate your pending requests.

Why was my withdrawal rejected due to KYC issues?

Withdrawals

Withdrawals are blocked if your identity verification (KYC) is incomplete or documents are expired. To resolve this:

Check your KYC status in the CRM dashboard.
Resubmit clear documents if your ID, passport, or proof of address was rejected.
Ensure name matching: the name on your KYC must match the bank/wallet account exactly.

Note: Rejected withdrawals due to KYC do not refund funds automatically. You must clear the KYC status before the system will re-evaluate your pending requests.

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