I shared my link, but clients say it doesn't work or they aren't being tracked. What should I check?

If clients report issues with your referral link, check these common causes: 1. **Link Integrity:** Ensure you copied the **full** URL from the Partner Portal. Do not edit the string manually. 2. **Browser Cache:** Ask clients to clear their browser cache or try an **Incognito/Private window**. 3. **Device Type:** Test the link on both mobile and desktop to ensure compatibility. 4. **Active Status:** Confirm your IB account is **approved** and active in the Partner Portal. **Still not working?** - Try generating a **new link** in the Partner Portal (if the option is available). - Send the link via a different channel (e.g., email instead of WhatsApp) to rule out platform-specific formatting issues.

Why my referral link is not working or redirecting incorrectly?

IB Program

If clients report issues with your referral link, check these common causes:

Link Integrity: Ensure you copied the full URL from the Partner Portal. Do not edit the string manually.
Browser Cache: Ask clients to clear their browser cache or try an Incognito/Private window.
Device Type: Test the link on both mobile and desktop to ensure compatibility.
Active Status: Confirm your IB account is approved and active in the Partner Portal.

Still not working?

Try generating a new link in the Partner Portal (if the option is available).
Send the link via a different channel (e.g., email instead of WhatsApp) to rule out platform-specific formatting issues.

Quick actions

Apply as partner →Partner portal →Partner dashboard →

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