Why was my deposit rejected by the payment provider?

A rejection from the payment provider means the transaction did not reach Zuperior. Common causes:

• Incorrect payment details: The account number, IFSC, or wallet address was entered incorrectly.
• Name mismatch: The sender name does not match your Zuperior account name.
• Provider downtime: The payment gateway was temporarily unavailable.
• Unsupported region: Your payment source is from a restricted country or bank.

Steps to resolve:

1. Check your bank statement. If no debit occurred, the transaction was not sent.
2. If a debit occurred but the deposit was rejected, contact the payment provider with the transaction reference.
3. If funds are not returned within 5 business days, raise a support ticket with the full transaction details.