A deposit was made but not credited, what should I do?

Please refer to Section 3 (Deposits), Article 5 for the full process.

In summary:

• Wait for the full processing window (up to 1 hour for crypto, up to 3 business days for bank transfer)
• Confirm the transaction was successful on your end.
• Contact support with your transaction ID, amount, method, and date if funds have not arrived within the expected window.