My account is locked or suspended, what should I do?

Account locks or suspensions may occur for the following reasons:

• Multiple failed login attempts.
• Suspicious activity detected on the account.
• Violation of Zuperior's Terms & Conditions.
• Compliance or AML investigation.
• Outstanding verification requirements.

What to do:

• Do not attempt to create a new account. Contact the Zuperior support team directly:
• Live Chat: Open the chat widget inside your dashboard (bottom right corner)
• Email: support@zuperior.com.

Provide your registered email address and explain the situation. The support team will investigate and advise you on next steps.

Note: If your account has been suspended due to a Terms & Conditions violation, Zuperior's decision is final and binding as per the Terms & Conditions.